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Legal & Policies
Terms of Service
These Terms of Service explain the rules that apply when you create an account, add funds, place orders, use services, or otherwise interact with PreSMM. Please review them before using the platform.
Last updated: August 14, 2026
By creating an account or using PreSMM, you agree to these Terms.
If you do not agree, do not use the platform. Service-specific descriptions,
limits, refill rules and other conditions shown before an order is placed
form part of these Terms for that order.
General Information
Account use, eligibility and your responsibilities.
Acceptance. Accessing or using PreSMM means that you accept these Terms and any service-specific conditions displayed on the platform.
Account responsibility. You are responsible for maintaining the security of your account, password and API key, and for activity performed through your account. Notify Support promptly if you believe your account has been compromised.
Accurate information. Information supplied to PreSMM must be accurate and must not impersonate another person or misrepresent your authority to use an account, link, page or other target.
Third-party platform rules. You are responsible for ensuring that your use of PreSMM and the targets you submit comply with the terms, policies and rules of the relevant third-party platform.
Changes to the platform. PreSMM may update features, service availability, prices and these Terms when reasonably necessary. Updated Terms apply from the date they are published on this page.
Account Security
Never share your password or API key publicly. You remain responsible for protecting credentials associated with your account.
Questions About These Terms?
Use the PreSMM ticket system before placing an order if a service condition or policy is unclear.
Services & Orders
How orders, delivery estimates and service conditions work.
Review before ordering. You are responsible for checking the service ID, description, target, quantity, price, minimum and maximum limits, refill terms and any notes shown before submitting an order.
Correct target information. Orders are processed using the link, username or other target you submit. PreSMM is not responsible for loss caused by incorrect, incomplete or inaccessible target information supplied by the customer.
Processing and delivery. Start times, completion times and speeds shown in service descriptions are estimates unless a service explicitly states otherwise. Delays may occur because of provider capacity, third-party platform changes, maintenance, demand or other operational factors.
Duplicate or overlapping orders. Do not submit multiple active orders for the same target where the service description advises against it. Overlapping orders can make delivery, start-count verification, refill eligibility or support investigation difficult.
Refills and guarantees. A refill, replacement or retention guarantee applies only when it is explicitly stated in the selected service description and only for the period and conditions shown there.
No guaranteed business outcome. PreSMM does not promise sales, revenue, search ranking, monetization, verification, audience quality, conversion rate or any other business result unless a specific service expressly states a measurable deliverable.
Acceptable Use
You may not use PreSMM for unlawful, deceptive or abusive activity. This includes submitting targets that you are not permitted to use, attempting to disrupt the platform, exploiting bugs, bypassing limits, abusing promotions, or using the service in a way that violates applicable law.
Order Status and Support
If an order appears delayed, incomplete or otherwise inconsistent with its description, submit a support ticket with the order ID and relevant details. Do not expose account credentials or API keys in a ticket.
Refund Policy
Eligibility for order refunds and account balance adjustments.
Order refunds. When an order cannot be delivered or is cancelled by PreSMM or the underlying service provider, an eligible refund may be returned to your PreSMM account balance based on the undelivered portion of the order.
Completed or processing orders. Orders that have already been completed, substantially delivered, or are actively processing are generally not eligible for cancellation or refund unless the relevant service rules or applicable law require otherwise.
Incorrect order details. A refund is not guaranteed where the customer submitted an incorrect link, username, quantity or other target information, or changed the target in a way that prevented delivery.
Deposits and payment-method refunds. Whether unused deposited funds can be returned to the original payment method depends on the payment method, transaction status, payment-provider rules, applicable fees and applicable law. Contact Support through a ticket before initiating an external payment dispute.
Payment disputes. If you believe a charge is incorrect, contact PreSMM Support first so the transaction can be reviewed. Fraudulent or abusive payment disputes may result in account restrictions where permitted by law.
Service-Specific Rules Take Priority
If a service description contains a more specific cancellation, refill or refund rule, that rule applies to the relevant order.
Keep Your Order ID
Support may need the order ID, target and relevant timeline to review a refund or delivery issue.
Privacy & Data
How account, order and technical information may be used.
Information We May Process
Depending on how you use PreSMM, information may include:
- Account information such as username and email address.
- Order information such as service IDs, submitted targets, quantities and order status.
- Support communications and information you choose to provide in tickets.
- Transaction references, payment status and billing-related records received from payment providers.
- Technical and security information such as IP address, device/browser data, logs and session information.
How Information May Be Used
Information may be used to operate accounts, process orders, provide support, prevent fraud and abuse, protect platform security, maintain transaction records, improve service reliability, comply with legal obligations and communicate service-related information.
Service Providers
PreSMM may rely on third-party infrastructure, payment processors, service providers and other vendors where necessary to operate the platform. Information shared with such providers should be limited to what is reasonably necessary for the relevant function.
Payment Information
Payment credentials may be collected or processed directly by third-party payment providers rather than by PreSMM. PreSMM may receive transaction identifiers, payment status and related records needed to credit an account or investigate a payment.
Security and Retention
Reasonable technical and organizational safeguards should be used to protect account and transaction information. Records may be retained for as long as reasonably needed for platform operation, security, dispute handling, accounting and legal obligations.
Your Privacy Requests
Where applicable law gives you rights regarding your personal information, you may submit a request through the PreSMM ticket system. Additional information may be requested when reasonably necessary to verify the account associated with a request.
Important Privacy Note
If PreSMM uses non-essential cookies, analytics or advertising technologies, the site should also provide appropriate cookie/privacy disclosures and choices required by applicable law.
Need clarification before placing an order?
Open a support ticket and include the service ID or order ID when relevant. Do not include passwords, API keys or other sensitive credentials.